FAQ

• Are Yehwang Credit still issued and can I use my existing balance?

  Yehwang Credit are no longer issued. However, any existing credit can still be used without an expiration date.

• When does the membership start? How long does the Yehwang membership last?

  1. Accounts that joined us by December 31, 2017 will all start accruing membership points as of January 1, 2018.

  2. Users who registered after January 1, 2018 will start accruing points on the date of registration. The membership lasts as long as you are a Yehwang customer.

• Is there a Yehwang membership card?

  There is no Yehwang membership 'card'. As a Yehwang VIP member you have access to the online VIP Membership area to view and/or to print exclusive online offers.

• What are the benefits of the Yehwang loyalty program?

  Each level corresponds to a different order discount; the higher the level, the greater the discount.

• Is signing up as a Yehwang member free of charge?

  Yes, it is completely free! We don’t charge you to join as a Yehwang member.

• What will happen with my membership level and accrued points when I return an order?

  If an order is returned, the refunded amount will be deducted from your accumulated order points.

• How can I order Special Pre-Order products？

  You can order Special Pre-Order items once you’ve reached Platinum status. You can find these items in the Coming Soon! section on our website. Ensure that your status is at least Platinum to keep enjoying this benefit.